There were very few challenges during this bid thanks to the proactive approach of the client.
She got in touch before the tender documentation was released and forwarded the information we requested about the company in advance to be fully prepared for tender release.
The main challenge was sifting through the sheer volume of information provided to identify the most salient points.
A collaborative approach was extremely important to reflect the strong values of this family-run business.
Hallifax Care Ltd is a family run home care business in Brighton and Hove that was established in 1996. It provides a high standard of personal care enabling clients of all ages and with a variety of needs, to live full, safe, independent lives in their own homes.
Johanne Stanley, Director at Hallifax Care, knew that the home care tender for Brighton & Hove City Council was imminent. She contacted us for help with her submission. Johanne had worked with other bid management companies in the past but had found their processes too prescriptive. She wanted to find a company that could help her to more accurately reflect the strong social and ethical values of the business.
Because Johanne contacted us two weeks before the tender process formally began, we were able to work with her to amass a great deal of information and ready ourselves in advance. Our experience of similar processes meant we could advise on the type of information required. We helped to sift through the swathes of information to identify the most salient points and were highly prepared by the time the tender documents were released.
We began by professionally structuring each section. We chaired a conference call with key members of staff to supplement the submission with evidence throughout. We made sure that the values of this family-run business were represented consistently throughout the bid. We provided a single point of contact which Hallifax Care could rely on and contact at any time throughout the process.
Thanks to Johanne’s preparation, good documentation and fantastic rapport we were able to produce a highly compelling bid that really reflected this company’s ethos and excellent reputation.
The bid was successful.
“It was so easy working with Bespoke as I only ever spoke to one person who I did not have to keep explaining again and again to. Unlike some of the other companies I have spoken to he actually listened. There was no pre-set tender document that was tweaked, the whole process was very collaborative and fully reflected our company.”